. Leading physicians at German hospitals see significant possibilities for improving patient management. Especially by intelligently coordinating different processes. Treatment quality itself is at a high level. These are the results of a recent survey by
If head physicians had to give their hospitals grades from the patients’ perspective, treatment and treatment success would receive the highest mark—namely, a B+. Friendliness of personnel, communication with patients, therapy, nursing care, and patient admissions would receive a B or B-. Room and board, communication with the patient’s personal physician, and the patient-administration interface would receive a C+ or C-.
To increase quality, the head physicians would start with patient management and hospital organization (25% of respondents), followed by nursing care and the condition of the buildings (each 15%). As to whether higher quality can only be achieved by investing more money, opinions are divided: 42% consider a higher budget absolutely necessary, 49% say that more funding would only help in part, and 9% can envision improvements for patients without thereby increasing the budget.
The survey also showed that head physicians at smaller hospitals with relatively lower numbers of beds assess the overall quality significantly higher than their counterparts at larger facilities, which may have more than 800 beds. And roughly half (51.9%) of respondents see a close relationship between the efficiency of patient management and the level of quality. This is where specialists at the
Headquartered in Bietigheim-Bissingen,
Germany-wide online survey of 154 leading emergency room physicians and orthopedists, November 2016.
Infographics of the survey results are available to press offices free of charge.
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