Help & Contact
E-Performance
Help & Contact
 

Here you will find further media and service information about E-Performance at Porsche. If you have any more questions, please do not hesitate to contact us.

Contact us

We are more than happy to answer any questions regarding E-Performance.

A young girl is standing in front of a Porsche with her cell phone in her hand.
Telephone
You can call us on:
4006 910 911

7am - 9pm (local time)

Or send us a message at any time via e-mail:

connect@cn.porsche.com

Video tutorials

Porsche Help & Contact - Charging facilities
Charging facilities

There are many ways to charge your Porsche, whether at home or on the road. Here’s how.

Porsche Help & Contact - Charging functions
Charging functions

For optimal use of your charging times, use the timer function or create your personal charging profile.

Porsche Help & Contact - Change the supply cable
Change the supply cable

Would you like to change your supply cable? Here’s how it works.

Porsche Help & Contact - Install the Energy Manager
Install the Energy Manager

Here’s how to install your Energy Manager.

Porsche Help & Contact - Mobile Charger Connect Web Application
Mobile Charger Connect Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Porsche Help & Contact - Home Energy Manager Web Application
Home Energy Manager Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Here you can see a catalogue of Mobile Chargers.

Manuals.

Porsche Mobile Charger Connect - Installation Manual (PDF; 7.5 MB)Porsche Mobile Charger Connect - Driver’s Manual (PDF; 1.9 MB)保时捷移动充电器 – 安装手册 (PDF; 0.9 MB)Porsche Mobile Charger - Driver’s Manual (PDF; 1.4 MB)Porsche Home Energy Manager - Installation manual (PDF; 0.9 MB)Porsche Home Energy Manager - Driver’s Manual (PDF; 0.6 MB)
A Porsche employee and a customer can be seen talking.
FAQs.
  • Do you have any questions about Porsche E-Performance? The most frequently asked questions and answers are available here, under FAQs.
A woman is sitting in front of her laptop at her desk with her mobile phone in her hand, the My Porsche page is open on the screens.
Software updates.
  • Check for current software updates using the serial number of your charging hardware.
Here, two people are seen behind a Porsche with a tablet in their hands.
Service Campaigns.
  • Discover if there are any current offers for your equipment using the serial number of your charging hardware.

Discover Porsche E-Performance.

Discover more about Porsche E-Performance, electromobility and the sports car of the future.

A Type 2 charging plug is plugged into the charge port of the BEV model Porsche Taycan Turbo S, vehicle color white.
Charging all-electric Porsche models.

Discover how to charge your all-electric Porsche easily and find the right charging equipment.

Discover more

Plug-in hybrid Panamera Turbo S E-Hybrid Sport Turismo is charging, charging plug is connected, charge port door is open.
Charging Porsche plug-in hybrids.

Find out how to charge your Porsche plug-in hybrid and which products you need.

Discover more

Taycan Turbo S seen from the front, on the left side a woman leans against the Porsche with a mobile phone in her hand.
Discover Porsche E-Performance.

Discover more about Porsche E-Performance, electromobility and the sports car of the future.

Discover more